Frequently Asked Questions
Everything you need to know about shopping for your stylish companion at PetWorld.
How do I determine the correct size for my pet's clothing?
To ensure a perfect fit, please refer to our Size Guide located on each product page. We recommend measuring your pet's neck circumference, chest girth, and back length while they are standing. If your pet is between sizes, we always suggest choosing the larger size for maximum comfort.
What is PetWorld's return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, we cannot accept returns on items that show signs of pet hair or wear. Exchanges are free of charge, while returns for a refund incur a small shipping fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited 2-day shipping at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are the fabrics used safe for pets with sensitive skin?
Absolutely. At PetWorld, we prioritize high-quality, breathable materials such as organic cotton and hypoallergenic blends. All dyes used in our fashion lines are non-toxic and pet-safe to prevent irritation.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide! International delivery times vary by location, typically ranging from 10-21 business days. Please note that customers are responsible for any local customs duties or taxes.
How should I care for my pet's new apparel?
To maintain the quality of the fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents. For items with delicate embellishments, hand washing is recommended.